Privacy Policy

1. INTRODUCTION

At chatmetric.app and the Chatmetric app, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use the chatmetric.app website and the Chatmetric mobile application, in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Spanish regulations.

2. DATA CONTROLLER

3. DATA WE COLLECT

The types of personal data we may process on chatmetric.app and in the Chatmetric app are:
- Identification and contact data: email address and, where applicable, other data you voluntarily provide when contacting us (for example, name or phone number in contact or support forms).
- Data related to the account and use of the service: account identifiers, language, statistics of analyzed conversations, basic app configuration and, when appropriate, information necessary for payment management (through the payment platforms you use).
- Technical and browsing data: IP address, device identifiers, operating system, browser type, access dates and times, pages visited and actions taken on the website or in the app, obtained through cookies and similar technologies.
- Analytics and measurement data: aggregated information about the use of the website and the app (pages viewed, events, performance, errors) through analytics tools such as Google Analytics 4 or other equivalent solutions.
- Advertising data: information about impressions and clicks on ads and, where applicable, conversions associated with advertising campaigns.
Under no circumstances do we use the specific texts of your conversations or turn them into commercial profiles; the information analyzed is used exclusively to provide this service and is kept for the minimum time necessary for this purpose.

4. PURPOSES OF PROCESSING

We use your personal data for the following purposes:
- Provision of the Chatmetric service: managing your account, processing your conversations, and ensuring the correct functioning of the app and the website.
- Customer care and support: responding to inquiries, incidents, or requests you send us through contact forms or support channels.
- Administrative and payment management: managing purchases or other paid services that may be offered on the app or the website, as well as associated billing and accounting.
- Service improvement and usage analysis: analyzing in an aggregate way how the website and app are used to improve the user experience, technical stability, and functionalities.
- Security management and prevention of abuse: preventing fraudulent or abusive use of the service and ensuring the security of the platform and users.
- Compliance with legal obligations: attending to requirements from competent authorities, as well as complying with tax, accounting, or data protection obligations.

5. LEGAL BASIS FOR PROCESSING

We process your personal data based on the following legal grounds:
- Execution of a contract: when the processing is necessary to provide you with the Chatmetric service (account management, conversation analysis, payment management).
- Consent: when you expressly accept the installation of non-technical cookies or the sending of commercial communications, where applicable. You may withdraw your consent at any time.
- Legitimate interest: to improve our services, prevent abuse and fraud, and maintain the security of the website and the app, always balancing your rights and freedoms.
- Compliance with legal obligations: when the processing is necessary to comply with a legal obligation applicable to SOLUCIONEC (for example, tax or data protection regulations).

6. USER RIGHTS

You may exercise the following rights regarding your personal data at any time:
- Right of access to your data.
- Right to rectification of inaccurate or incomplete data.
- Right to erasure (right to be forgotten) when the data is no longer necessary or you withdraw your consent.
- Right to object and/or limit processing in certain circumstances.
- Right to data portability, where legally applicable.
- Right to withdraw the consent granted, without affecting the lawfulness of the processing prior to its withdrawal.
To exercise these rights, you can contact us at info@chatmetric.app, indicating "Data Protection – Chatmetric" in the subject line and including a copy of a document proving your identity. If you consider that your rights have not been properly addressed, you can file a complaint with the Spanish Data Protection Agency (www.aepd.es).

7. COMMUNICATION AND DATA PROCESSORS

We do not sell your personal data to third parties. It will only be communicated when necessary to:
- Comply with a legal obligation or a requirement from a competent authority.
- Provide the service through providers acting as data processors, such as:
- Technological infrastructure and hosting providers.
- Email or SMS sending platforms used for notifications.
- Analytics service providers (for example, Google Analytics).
- Payment gateways or platforms for the management of purchases within the app or the website.

8. DATA SECURITY

We apply reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or disclosure, taking into account the state of the art, the nature of the data processed, and the risks to which they are exposed.

9. RETENTION PERIODS

We keep your personal data for as long as strictly necessary to fulfill the described purposes:
- Account, conversation, and billing data: while you keep your account active and, subsequently, during the periods required by tax and accounting regulations.
- Browsing and analytics data: during the periods established in our Cookie Policy or by the analytics tools themselves, in an aggregate format whenever possible.
Once the retention periods have elapsed, the data will be securely deleted or anonymized so that it cannot be associated with identified or identifiable persons.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy to adapt it to legal or technical changes or changes in the provision of the service. We will publish the updated version on avisoits.com and indicate the date of the last modification. It is recommended to periodically review this policy.